Shipping policy

Shipping & Delivery Policy

Last updated: July 2026

Shipping Destinations

We currently ship to the United States, the Philippines, and Thailand. Available shipping options will be displayed at checkout based on your delivery address. We will be open to more areas as soon as possible.

Shipping Rates

We offer free standard shipping on orders of US$89 or more, calculated after discounts and before shipping charges.

Shipping is US$5.99 to the United States and US$3.99 to Thailand and the Philippines for orders under US$89.

Order Processing

Orders are typically processed and dispatched within 2 business days after payment is confirmed.

Business days exclude weekends and public holidays. During promotional periods, product launches, or unusually high order volumes, processing may take slightly longer.

Orders are shipped from China. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Estimated Delivery Time

Estimated transit time is approximately 5~8 business days after dispatch.

Delivery may take longer because of customs inspections, severe weather, local carrier delays, remote-area delivery, public holidays, or other circumstances outside our reasonable control. Delivery estimates are not guaranteed delivery dates.

Tracking

Tracked shipping is provided for all orders. Tracking information may take 24–72 hours to update after the shipping confirmation email is sent.

Tracking updates may temporarily pause while a parcel is transferred between international and local carriers or processed by customs.

Duties, Taxes and Customs

For destinations currently available at checkout, applicable import duties and import taxes are included in the amount paid at checkout.

Customers should not normally be required to pay additional import duties or taxes upon delivery. If you are unexpectedly asked to pay an import charge, please contact us before making payment whenever possible.

Customers remain responsible for providing any information reasonably required by customs or the local carrier to complete delivery.

Address Changes

Please contact us as soon as possible if you need to change your shipping address.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched. Additional shipping charges may apply if a parcel must be redirected or reshipped because an incorrect or incomplete address was provided.

Delayed Orders

International shipments may occasionally experience delays or limited tracking updates.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us with your order number so that we can investigate with the carrier.

Lost or Damaged Packages

If your parcel arrives damaged, please retain all packaging and contact us promptly with photographs of:

The outer packaging
The shipping label
The damaged product
All items received

If tracking shows that a parcel has been delivered but you cannot locate it, please first check with household members, neighbours, building reception, and the local carrier.

We will review each case based on tracking information and the carrier’s investigation.

Undeliverable or Returned Packages

A parcel may be returned because of:

An incorrect or incomplete address
Failure to respond to the carrier or customs
Refusal to accept delivery
Failure to collect the parcel
Repeated unsuccessful delivery attempts

Where the delivery failure was not caused by OŪRI or the carrier, reshipping costs and any non-refundable shipping charges may be deducted from the refund or charged before reshipment.

Split Shipments

Some orders may be shipped in more than one parcel. In this case, you may receive separate tracking numbers and delivery dates. You will not be charged additional shipping fees solely because an order is divided into multiple parcels.

Contact

For shipping questions, contact:

Email: team@theouri.com
Website: theouri.com

Please include your order number.